Shipping, returns & warranty

Shipping

We ship within the United States only. Every order is dispatched from our warehouse in the United States, so nothing crosses a border on its way to you.

• Free shipping on orders over $49.
• $9.99 flat rate on orders below that.
• Carrier tracking is emailed to you as soon as the parcel leaves us.

We do not currently ship to Alaska, Hawaii, Puerto Rico or US territories at standard rates — email us first and we will quote the extra carriage.

Delivery times

Orders placed before 1:00pm Pacific on a business day usually leave the warehouse the same day; anything later goes out the next business day. Standard delivery takes 3–7 business days from dispatch.

Lamps travel in a single carton. Assembled height is long, so if your building has a small lobby or a narrow stair, check the carton dimensions on the product page before ordering.

Returns

You have 30 days from delivery to return a lamp. It needs to come back in its original packaging, with the bulb, remote and any accessories included.

• Email help@anrotix.com with your order reference and we will send a return label.
• Return carriage is on us for faulty or incorrectly shipped items, and on the customer for change-of-mind returns.
• Refunds are issued to the original PayPal account within five business days of the parcel reaching us.

We refund the item price. If a lamp comes back damaged because it was shipped without its original packaging, we may make a partial deduction — we will always tell you before doing so.

Damaged or faulty on arrival

Email help@anrotix.com with your order reference and a photo of the damage. We ship the replacement part or a whole unit, and we do not ask you to return the damaged one first. Please keep the carton until the replacement arrives — the carrier sometimes wants to inspect it.

Warranty

Anrotix lamps carry a 2-year warranty from the date of delivery, covering the driver, wiring and electronics. It does not cover cosmetic wear, accidental damage, or a lamp that has been rewired or used on the wrong voltage.

Warranty claims are handled from the United States. Send your order reference and a short description or photo to help@anrotix.com and we will ship the part from US stock. Our record of your PayPal order is enough — you do not need to keep a paper receipt.